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slides: Top 10 Hospitals in Massachusetts Rated By Patients

Wednesday, March 05, 2014

 

The top ten hospitals in Massachusetts, according to patient surveys, are below -- and the Massachusetts Hospital Association and the Massachusetts Nurses Association have two distinctly different views on the rankings' value.

“Hospitals can put action plans in place for improvement on any of the topic areas included in the survey. Action plans may be for specific units or the hospital as a whole. In general, we’re seeing more focus on trying to ensure a quiet care environment for patients, so units can be as conducive to healing as possible. Many hospitals also now have staff education and training programs in place that focus on enhancing the patient experience," said Pat Noga, PhD, RN, Vice President of Clinical Affairs at MHA.

However, Donna Kelly-Williams, RN with the MNA, had different views.

"A study found that more than 400,000 patients a year are dying in our nation’s hospitals, not from their illnesses, but from preventable medical errors and the poor care they are receiving in our hospitals. Dying from poor care in a hospital is now the third leading cause of death in America. That is a shocking statistic," said Kelly-Wiiiams.

"These are the outcomes we need to be tracking – medical errors, readmission, patient falls, patient mortality – and comparing them to RN to patient staffing limits as, according to the medical research, all of these poor outcomes can be prevented when a nurse has a safe limit on their patient assignments." 

 

Related Slideshow: Top 10 Hospitals in Massachusetts Rated By Patients

Using the latest results from the Hospital Consumer Assessment of Healthcare Providers and Systems, also known as the HCAHPS Survey, GoLocal has created a ranking of New England's Best Hospitals Rated by Patients.

Read more about GoLocal's methodology here

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#10 Newton-Wellesley Hospital 

Newton-Wellesley Hospital

Newton, MA

New England Rank: 58

No. of Beds: 313

Newton-Wellesley Hospital is a member of Partners Healthcare, a network which connects their facilities to other centers throughout Massachusetts such as MassGeneral. Newton-Wellesley Hospital is also partnered with Tufts Clinical and Translational Science Institute. 

Highlights: 84% of patients who have stayed at Newton-Wellesley confirmed that they would recommend the hospital. 

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#9 Wing Memorial Hospital and Medical Center 

Wing Memorial Hospital and Medical Center

Palmer, MA

New England Rank: 56

No. of Beds: 74

Established in 1913, Wing Memorial Hospital and Medical center is committed to serving the communities of Quaboag Hills and Pioneer Valley. Wing Memorial Hospital joined UMass Medical Health Care, bolstering its already strong reputation and ensuring quality healthcare.

Highlights: 75% of Wing Memorial Hospital patients reported that they were informed and instructed before receiving any medication. 

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#8 Athol Memorial Hospital

Athol Memorial Hospital

Athol, MA

New England Rank: 55

No. of Beds: 25

Athol Memorial hospital staffs 50 physicians to oversee 25 beds. Since 1950 the non-profit Athol Hospital has offered state of the art healthcare, renovating and importing new technology every few years. 

Highlights: 82% of patients said that both their rooms and bathrooms at Athol Memorial hospital were always clean. 

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#7 Harrington Memorial Hospital

Harrington Memorial Hospital

Southbridge, MA 

New England Rank: 52

No. of Beds: 114

Southbridge’s own Harrington Memorial Hospital has served the South Central Massachusetts' community since 1931. Harrington Memorial is committed to providing quality healthcare for the local community while upholding their reputation.

Highlights: 82% of patients at Harrington Memorial claimed that their physicians communicated well with them.

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#6 Nantucket Cottage

Nantucket Cottage Hospital

Nantucket, MA

New England Rank: 47

No. of beds: 19

Founded in 1911, this not-for-profit regional medical center is the only hospital on Nantucket Island.

Highlights: At Nantucket Cottage Hospital communication reigns supreme—88% of patients reported that their nurses always communicated well, and 86% said the same of doctors.

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#5 Mount Auburn Hospital

Mount Auburn Hospital

Cambridge, MA

New England Rank: 42

No. of beds: 213

Founded in 1886 as the first hospital in Cambridge, Mount Auburn provides a number of clinical services to area residents, including cardiac catheterization, laboratory services, rehabilitation services, and specialized services for men, women and seniors.

Highlights: At Mount Auburn communication shines—82% said nurses always communicated well, and 83% said the same of doctors.

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#4 New England Baptist

New England Baptist Hospital

Roxbury Crossing, MA

New England Rank: 31

No. of beds: 150

New England Baptist Hospital (NEBH) offers nationally recognized expertise in orthopedic surgery, and is the official hospital of the legendary Boston Celtics, and has provided services to U.S.Olympic teams, elite athletic associations and individual elite athletes. But based on the responses, every patient is treated like an elite athlete.

Highlights: The overall patient experience at New England Baptist was incredibly positive—90% said they would definitely recommend the hospital to another person.

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#3 Martha's Vineyard

Martha's Vineyard Hospital

Oak Bluffs, MA

New England Rank: 21

No. of beds: 19

Since its incorporation in April 1921, Martha's Vineyard Hospital has been committed to delivering high-quality, compassionate medical care to each and every member of the Vineyard's year-round and seasonal community, as well as all who visit.

Highlights: The overall patient experience at Martha’s Vineyard Hospital was incredibly positive—83% said they would definitely recommend the hospital to another person.

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#2 Clinton Hospital

Clinton Hospital Association

Clinton, MA

New England Rank: 16

No. of beds: 41

Clinton Hospital is a 41-bed nonprofit, acute care community hospital. The mission of the hospital is to deliver high-quality, comprehensive services to the local and extended community with excellence, compassion and competence. Organized in 1889, Clinton Hospital has been a member of UMass Memorial Health Care since 1998.

Highlights: The overall patient experience at Clinton Hospital was incredibly positive—85% said they would definitely recommend the hospital to another person.

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#1 Fairview Hospital

Fairview Hospital

Great Barrington, MA

New England Rank: 2

No of beds: 25

An affiliate of Berkshire Health Systems, Fairview Hospital has been the center of healthcare in the southern Berkshires for nearly a century. A federally-designated Critical Access Hospital, Fairview provides a full range of primary care services, including 24-hour Emergency Department, surgery, obstetrics, rehabilitation, cardiology and a comprehensive list of diagnostic services including state-of-the-art diagnostic imaging and laboratory services as well as therapeutic and prevention programs that address the health needs of the community.

Highlights: This hospital that dedicates itself to compassionate care has much to crow about, particularly the work of its nurses, who 91% of respondents said always communicated well with them (the highest ranking in the Top 50).

 
 

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